Stop losing valuable customers. By partnering with industry leaders like Kukui, we combine advanced technology with a deeply human, refined touch to plug the leaks in your retention bucket and drive your shop forward.

While your team focuses on vehicle diagnostics and repairs, our Attrition Technicians focus on your customer relationships. We step in long after the service to follow up with your clients, assess their overall experience, and proactively capture Book Now opportunities and resolve friction points before they lead to lost customers.

Our passion is connecting directly with your customers over the phone and via text messaging to discuss their recent repair experience. We act as an objective intermediary and advisor, helping them better understand their vehicle's service and maintenance schedule. This builds a layer of trust that individual shops rarely have the time to cultivate.

We integrate seamlessly with your existing workflow and proudly partner with industry leaders like Kukui. We leverage these platforms with technological rigor to ensure high-quality, professional tracking and outreach.

We deliver high-impact weekly consultancy reports detailing your shop’s performance across critical service and experience metrics. Focusing on how the automobile is performing, the customers service provided and the customers experience. This gives you clear, actionable insights to elevate customer satisfaction and drive profitability.

Free your service advisors to focus entirely on the customers right in front of them. Since 2016, we have dedicated 100% of our operations to automotive follow-up calls. Drawing on 40 years of customer service experience, we deliver a level of consistent, dedicated, and elegant outreach that an overloaded internal staff simply doesn't have the bandwidth to match.

Treat our weekly reporting as a dynamic owner's manual for your business. Use these clear, continuous insights to elevate your shop's customer service standards week after week.

Because true quality relies on consistency, we supply your shop with weekly consultancy reports featuring clear, actionable insights. This meticulous, data-driven approach fortifies your customer relationships, mitigates client attrition, and unlocks sustained profitability.